If you see an error when trying to activate your Lively debit card, it usually means your account enrollment has not yet been completed. Your card cannot be activated until enrollment is completed.
What should I do?
When your employer sets up your Lively account, you receive an email from Lively with instructions to complete enrollment. This email is sent to the email address your employer provided during setup.
To continue, search your inbox for an email from Lively Support. During the enrollment process, you will be guided through the remaining steps and given the option to activate your card once enrollment is complete.
I found the email, but the enrollment link does not work.
In some cases, enrollment may have been started but not fully completed. When this happens, the original enrollment link in your email will no longer work.
If you encounter this, you can complete enrollment by resetting your password. Visit our website here and select ‘Login’ in the upper right corner. Enter your email, and choose ‘Forgot password?’. Follow the prompts to reset your password using the same email address your employer used to set up your account.
Once logged in, you will be guided through the remaining enrollment steps, including activating your card.
What should I do if I can’t find the enrollment email?
Check the inbox for the email address your employer used when setting up your account, including spam or junk folders. Searching for emails from Lively Support may help locate the message more quickly.
If you did not receive an enrollment email, please contact us for further assistance at 888-576-4837. Our team is available Monday-Friday from 6am to 6pm PST. We are happy to help confirm your account status and guide you through the next steps.
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