If you encounter an error while creating your Lively account, it is often related to browser settings or an existing account record. The steps below address the most common causes to help resolve the issue quickly.
General troubleshooting:
Use a supported browser, such as Google Chrome or Apple Safari
Open a private or incognito browser window to avoid interference from extensions or saved data
Clear your browser cache and cookies, then refresh the page
Temporarily disable ad blockers or privacy extensions and retry signup
These steps help ensure the signup form loads correctly and is not blocked by local browser settings.
If you see an “email already in use” error:
This message usually means an account with your email address already exists, even if it was created previously or not fully completed.
Instead of creating a new account, navigate to the Lively login page and select “Forgot password” after entering your email to regain access to the existing account.
If the issue continues:
If you are still unable to complete signup after trying the steps above, support is available to help review your account and resolve the issue.
You can reach us using Lively’s 24/7 live chat or by sending an email to support@livelyme.com.
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