Why was my FSA debit card declined?

There are a few different reasons your FSA debit card was declined:

• Some or all of your purchase items are not FSA-eligible (check what’s eligible)
• Your purchase amount exceeded your available balance (log in to check your balance)
• The merchant is not IIAS-certified (read about the types of merchants)
• The merchant is not categorized as a healthcare retailer or provider

Your card would also be declined if your plan year has ended or your account has been suspended. Log into your FSA dashboard to review your plan details or any actions that need your attention. 

If you ended up paying out-of-pocket for any eligible items and have sufficient funds in your account, you can submit a claim for reimbursements from your FSA dashboard.