Below are common reasons why your FSA debit card may have been declined.
-
The card was swiped as a “Credit” instead of “Debit”
-
Some or all of your purchase items are not FSA-eligible (check what’s eligible). Bag fees, cash back, charitable donations, etc., should not be included in the same transaction
-
Your purchase amount exceeds your available balance
-
The information you entered does not match what is on file (security code, zip code, or expiration date)
-
The merchant is not categorized as a healthcare retailer or provider
-
The merchant is not IIAS-certified (read about the types of merchants)
-
Your FSA plan has ended or is suspended
-
Your card is not activated
Log in to your FSA dashboard to review your plan details or any actions that need your attention. Remember, if you paid for eligible items out-of-pocket, you can submit a claim for reimbursements from your FSA dashboard.
Updated: