Lively uses advanced security measures to protect your account, but staying proactive is the best way to safeguard your information. Here are some steps you can take:
- Use Two-Factor Authentication (2FA): Lively requires 2FA for all accounts, adding an extra layer of protection to ensure only you can log in.
- Create strong, unique passwords: Avoid reusing passwords across accounts. Consider a password manager to generate and store long and complex credentials.
- Monitor your account activity: Review your account regularly and report any suspicious activity to Lively Support. Opt in to communications and enable push notifications in your mobile app to receive alerts in real time.
- Stay alert to phishing attempts: Be cautious of emails, calls, or websites requesting personal or financial information. Official Lively websites are livelyme.com and support.livelyme.com. Please report any suspicious domains to Lively Support.
- Keep devices updated: Regularly update your devices and software to protect against potential vulnerabilities.
- Don’t share your credentials: Keep your Lively password a secret and avoid sharing it with others.
Important reminder: Lively will never ask you for your password, 2FA codes, or send login links by text message, and we will never ask you to download software. If you receive such a request, do not share your information and contact Lively Support immediately at (888) 576-4837 or support@livelyme.com.
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