If you recently enrolled in a Lively benefit through your employer or opened an individual account and notice that certain actions are unavailable even though your account is set up, you may not yet have access to all features. This is typically due to two common account requirements.
Your primary home address is a P.O. Box
To comply with strict federal banking regulations, Lively restricts money movement for accounts that list a P.O. Box as their primary home address. You will not be able to activate or use your debit card, submit manual claims, make personal contributions, use Bill Pay, or access investments. If you have an employer-sponsored account, your employer can still make scheduled deposits.
How to fix it: You must update your home address to a physical, residential location. Log in to your Lively account, navigate to the three horizontal lines in the upper corner of your account, and select "Account Settings". Update your Home Address to a valid physical location and save your changes. Your account restrictions will be lifted immediately.
Note: You can keep your P.O. Box listed as your "Mailing Address" to receive physical cards.
Your email address is unverified
After your initial signup, Lively sends an automated email asking you to verify your email address. While this will not stop your account from finalizing, you must verify your email address to access all features within your Lively account.
How to fix it: Check your inbox for the verification email from Lively and click the included link. If you cannot locate the verification email, you can request a new one directly from your dashboard. Once verified, you will gain full access to all account features immediately.
Still need help? If you have verified your email and updated your address using the steps above, but you still do not have access to all features, please contact Lively Support via our 24/7 chat, or secure message from your Lively account.
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