The following capability is available for Lively's HRA accounts, Dependent Care FSA, Lifestyle Spending Accounts, and Medical Travel Accounts.
With Lively, you can submit a claim for an amount greater than your available balance* and be automatically reimbursed when new funds are deposited into your account, until the full claim amount is paid. This is known as an incrementally funded claim.
This will happen automatically once you have been approved for the claim, so you do not need to submit another claim for the same expense.
*Claims for amounts greater than the available balance must be less than or equal to your yearly election amount minus previous spend.
Submitting an incrementally funded claim through your Lively account
The Lively platform provides helpful guidance and descriptions to walk you through submitting new claims. Below are the steps to file an incrementally funded claim with a few reminders.
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Visit secure.livelyme.com/login to login to your Lively account
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Upon logging in, your Dashboard page will display your Available Balance as well as the maximum dollar amount you may submit a claim for (“Claim up to” balance)
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In your Dashboard page view, select the Get reimbursed button. This action will display information about what to expect next:
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After selecting to get reimbursed, fill in the claim details.
Remember, the claim must be for eligible expenses that were already provided. Ensure that the Service date is the date the expense was incurred, not the date you provided payment for the service.
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If you’d like to submit a claim for an amount greater than your available balance, simply input the total amount of that expense in the Amount to reimburse field. After your claim is approved, you will be automatically reimbursed when funds are deposited into your account, until the full claim amount is paid.
- The last step is to substantiate your claim by uploading a third-party receipt for your expense. Third-party receipts must be on a company letterhead or signed by a service provider. Receipts must also include dates of care, description of care, and the dollar amount of the expense.