Understanding card delivery timelines is key to managing employee expectations during onboarding or open enrollment. While the standard shipping time is consistent, the "trigger" that initiates the shipment depends on the plan type and your funding setup. Once a card order is created, it typically takes 10-13 business days to arrive.
Card Shipment During Enrollment
HSA Only: The card order is triggered immediately after the enrollment file is processed and the account is finalized.
Reimbursement Accounts (or Reimbursement Account and HSA): The card order is not sent until you (the employer) confirm your Reserve Funding requirement in your dashboard.
Note: Even if the enrollment file is processed, cards will not ship until this step is complete.
Existing Lively Account Holders: If an employee already has an active Benefit Access Card from a previous plan, they will not receive a new card. The new plan funds will simply be loaded onto their existing card.
Troubleshooting
Employee Action Required: Employees must complete their account enrollment, including accepting the Terms and Conditions, before they can activate their card.
Missing Reserve Funding: If your employees have not received cards, check your Employer Dashboard to ensure you have finalized the Reserve Funding confirmation.
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