12/27/2022 UPDATE: Due to a card issuer delay, please expect an additional 5 business days for your Lively FSA card to arrive.
For new users, you should receive your FSA debit card in the mail by your plan year start date.
If you placed an order for a dependent or replacement card, it can take 10 to 13 business days for your debit card to reach you.
NOTE: Your card will arrive in a plain white envelope.
If you suspect your debit card has been lost or stolen en route, you can cancel it by logging into your dashboard, navigating to “Debit cards” from the menu, and clicking “Report lost/stolen” next to the appropriate card. You will have an opportunity to order a replacement card at that time.
Please note that if you have already been issued 2 FSA debit cards for yourself or your dependents, you will be charged a $5 fee for each additional debit card. The $5 fee will be debited from your linked bank account.
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