The amount of time it takes to move funds from one HSA to another depends on the method of transfer and how quickly your old HSA provider can process the request. To understand the different transfer methods, take a look here.
Trustee Transfers Timeline
This method of transferring funds can take 2-6 weeks.
Signed trustee transfer forms are typically sent to providers electronically. However, some providers require forms to be mailed by USPS. This can add time to a transfer.
Once the provider has received the form, your old HSA balance may change to $0.00 before the funds are available in Lively. This is normal and likely indicates the provider has mailed a check with your funds to Lively. It can take 7-10 business days for a check to get to Lively.
If you are concerned about the status of your transfer, calling your previous provider will give the best indication of when to expect funds to arrive with Lively. For privacy reasons, most providers will not disclose account-specific information to Lively agents who reach out.
Rollover Transfers Timeline
This method of transferring funds can take 2-4 weeks.
This timeline depends greatly on how quickly your old provider can send your funds to you (whether via check or ACH direct deposit).
When you have possession of the funds, make sure they are deposited into the bank account that is currently linked to your Lively HSA. Once that is done, navigate to the HSA Transfers section of your Lively account and follow the prompts for completing a Rollover.
Once that final step is taken, funds are typically available in 2-3 business days.